Refund Policy

Refund Policy for Vapor a Day

 

Thank you for shopping at Vapor a Day. Please read our Refund Policy carefully to understand your rights and responsibilities regarding the return and refund of your purchases.

1. Eligibility for Refund:

a. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 5 days of receiving the item. We may request photographic evidence to assess the issue.

b. Incorrect Items:

  • If you receive an item different from what you ordered, please notify us within 5 days of receiving the product. We will arrange for the correct item to be shipped or provide a refund.

2. Return Process:

a. Authorization:

  • Before returning any item, please contact us at [ajsmokeandvapor@gmail.com] to obtain authorization. Unauthorized returns may not be accepted.

b. Packaging:

  • Ensure the item is in its original packaging and includes all accessories, manuals, and parts.

c. Shipping:

  • You are responsible for the cost of return shipping unless the return is due to a mistake on our part (damaged, defective, or incorrect item).

3. Refund Options:

a. Full Refund:

  • If eligible, you may choose to receive a full refund of the purchase price, including the original shipping cost.

b. Store Credit:

  • In some cases, we may offer store credit as an alternative to a refund.

4. Refund Timeline:

  • Refunds will be processed within 14 days of receiving the returned item. Please allow additional time for the refund to appear in your account, depending on your payment method and financial institution.

5. Non-Refundable Items:

  • Certain items may be non-refundable, such as e-liquids, for health and safety reasons.

6. Cancellation Policy:

  • Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase.

7. Contact Us:

By making a purchase on Vapor a Day, you agree to the terms of this Refund Policy.